Reviews and testimonials

For Hanuva

• We only publish genuine testimonials from real clients, with their permission.
• We never offer anything in exchange for a review, and never ask only happy clients.
• Case studies show real, dated numbers. Examples that aren't real are labelled illustrative.
• Images on this site may be AI-generated or stock and are illustrative; they don't show our clients unless stated.

For our clients

• Review requests go to every customer we're allowed to contact, the same way, whether or not we expect them to be happy. We don't screen customers first, and we don't offer anything for a review.
• No fake reviews, and no reviews from staff, friends or family.
• We never write, suggest or edit the words of a customer's review. Our AI tools don't draft reviews for customers.
• We never hide, report or ask for removal of a genuine review because it is negative. We may report a review that breaks the platform's rules or the law (for example abuse, someone's private details or a fake review).
• We draft replies to reviews for your approval; you decide what's published.
• Health practitioners registered with Ahpra can't use testimonials about clinical care in their advertising. For them we don't run review-request campaigns, we don't reply to, like or share reviews that mention symptoms, treatment, results or a practitioner's skill, and we switch off the reviews function on their Facebook page, for all reviews, good and bad.