Privacy policy

Hanuva respects your privacy. This policy explains how we collect, use and protect personal information.

Who we are

Hanuva is the business name of a sole trader based in Sydney, NSW. Our ABN is on our website terms. Contact: enquiries@hanuva.com.au.

What we collect

• Details you give us: name, business name, industry, suburb, email, mobile and anything you write in a form.
• Call information if you phone us: your number, and, if our AI assistant answers, a recording and transcript of the call. See our AI and call recording page.
• Website usage data, such as the pages you view, what you click or tap, your device, browser and operating system, the site that referred you and your approximate location. We collect this with PostHog, an analytics tool.
• For clients: customer lists and related information you ask us to manage on your behalf.

Business contacts we find ourselves

We sometimes collect the name, role, email address and phone number of a business owner from that business's own website or public listing, so we can contact the business about our services. Every message says who we are and how to stop further messages. You can ask us where we found your details and ask us to delete them.

Why we use it

• To reply to enquiries, arrange audits and provide our services.
• To send launch updates or tips, only if you've agreed. Every message has an unsubscribe option, and we act on it within five business days.
• To improve our website and services, and to meet legal obligations.

Who we share it with

We use trusted service providers for hosting, email, SMS, phone, booking, analytics and AI processing. Some of the main providers store or process data outside Australia. We only share what each needs. Our data handling page lists the main providers.

We don't sell personal information.

Client customer data

When we manage your customers' information, we do so on your instructions and only for your campaigns. You remain responsible for having consent to contact your customers; we help you collect and record it.

If you are a customer of one of our clients

When you call or receive a message from a business we work for, we handle your details for that business and on its instructions. That business decides how your details are used. Contact it first; you can also contact us and we will pass your request on within 2 business days.

Security and retention

We protect information with access controls, encryption in transit and reputable providers. How long we keep things:

• Call recordings and transcripts: 90 days, then deleted.
• Enquiry details: 24 months after our last contact.
• Launch-list details: until 28 February 2027, then deleted unless you have agreed to hear from us again.
• Client customer lists: deleted within 30 days after we return a copy to the client when the service ends.
• Records of consents, opt-outs and approvals: kept for 6 years after the last message we sent, so we can show the law was followed.

Access, correction and complaints

You can ask to see or correct your information, or make a privacy complaint, by emailing enquiries@hanuva.com.au. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au), which can tell you whether it is able to help.

Cookies

Our website uses a small number of cookies and browser storage for analytics and for spam protection on forms. Blocking cookies in your browser does not stop all analytics.