The Fair Deal
Leave cleanly. Fair terms, written down.
Too many small businesses end up in contracts they can't leave, with accounts held by someone else and reports full of jargon. The Fair Deal is our answer.
Our promises.
- Month to month after the first 90 days. Give 30 days' notice from day 90; the earliest exit is about day 120
- You take your Google Business Profile, domain, ad account, customer data and the content we create for you
- Our tools, systems and know-how stay with us
- A written scope: what's included, what isn't, and what you need to do
- No new service or charge without your written agreement
- A Money Report every month, in plain English
- What's yours is released free: every step within our control is done within 7 business days after the agreement ends (extra migration help is quoted in your proposal)
What you take, and what stays with us.
This list goes into every proposal. Releasing what's yours is free. Within 7 business days after the agreement ends we complete every hand-back step within our control. Steps that depend on others (a domain registrar, a phone carrier, Google or Meta) are lodged within the same 7 business days, and we keep you told of their timing. Hands-on migration help beyond two hours is charged at the rate in your proposal.
| Yours | How |
|---|---|
| Google Business Profile, with its reviews | You stay the primary owner; we're added as a manager |
| Facebook Page, Instagram and Meta ad account | Stay in your name; we work through partner access you control |
| Domain name | Registered in your name from day one |
| Google Ads account and its history | Created in your name, billed to your card |
| Your business phone number | Always yours. You forward it to us; we never take it |
| Any extra number set up for you | Held in your name with the provider from the start, so nothing needs to move and there is no charge |
| Customer lists and consent records | Exported to you in standard formats |
| The copy, images and designs we make for you | Yours to keep and use once paid for. We hand over the files and transfer any rights we hold. Stock images come with their licence |
| Your website, if we build one | Your domain stays in your name. How the site itself transfers is set out in your proposal before you sign |
| Call recordings and transcripts from your AI receptionist | Yours. We keep them for 90 days, then delete them; you can ask for a copy at any time before then |
| Your monthly reports | Yours to keep |
Stays with Hanuva
These run your campaigns while you're with us. They're not handed over as copies when you leave.
- Our software, platform and the Hanuva Hub (our client dashboard)
- Automations, workflows and message templates
- AI receptionist set-up, prompts and call flows
- Website templates, components and code library
- Playbooks, methods and know-how
The fine print, in plain English.
- The first 90 days are a minimum term, so the work has time to show results. From day 90 it runs month to month, and either of us can end it with 30 days' written notice. Notice can be given from day 90, so the earliest exit is about day 120.
- Your monthly fee, any set-up fee and what happens to the price after any discount are written in your proposal before you sign. Every amount says whether GST is added or included, and shows the total including GST.
- Some of what we make is made with AI tools. Australian copyright law may not protect material without enough human authorship, and AI tools can produce similar material for others, so we can't promise exclusive rights in AI-made material. We don't reuse what we make only for you for another business, apart from general templates and know-how.
- Releasing what's yours is free. Up to 2 hours of handover help is included; further help is charged at the hourly rate in your proposal.
- Ad spend and third-party software are separate and paid directly by you, unless agreed otherwise in writing.
- Your rights under the Australian Consumer Law apply in addition to these promises.
Free audit
Ready to find the money in your business?
We'll show you where enquiries are slipping away and what we'd fix first. Yours to keep, whether or not you work with us.