AI and call recording

When you call Hanuva

When we can't answer, an AI assistant answers for us. Its first words tell you that it is an AI assistant, that the call is recorded and transcribed, and that your details go to Hanuva and its service providers so we can help with your enquiry. If you'd rather not be recorded, hang up and email enquiries@hanuva.com.au instead. If you'd like to speak to a person, leave your details or email us and we'll get back to you.

The recording covers the whole call, including the opening message. We use recordings and transcripts to respond to your enquiry and to check quality. We don't publish them or use them in marketing. Only Hanuva and the service providers on our data handling page can access them. They are kept for 90 days, then deleted.

For clients using our AI receptionist

• The AI receptionist is set up so that its first words tell the caller it is an AI assistant, that the call is recorded and transcribed, and that their details go to your business and our service providers.
• It is set up not to give medical, legal or financial advice, and to tell callers in an emergency to call 000.
• You approve its scripts and rules before it goes live, and we test every call path before then.
• Recordings and transcripts are handled under our privacy policy and your own.

Where recordings are stored

Our voice and telephony providers may process and store recordings outside Australia. Our data handling page lists the main providers, including the AI services that may handle recordings and transcripts.

Questions

Email enquiries@hanuva.com.au to ask about a recording or to ask for it to be deleted. We pass the request on and may keep a short log that you asked. If you called one of our clients, ask that business or email us and we'll pass it on.