FAQ
Straight answers.
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Working with us
Am I locked into a contract?
The first 90 days are a minimum term, so the work has time to show results. From day 90 it's month to month, and either of us can end it with 30 days' written notice, given from day 90, so the earliest exit is about day 120. Your fees, with GST shown, are written in your proposal before you sign.
What do I take if I leave?
Your Google Business Profile with its reviews, your domain, your Google and Meta ad accounts and their history, your Facebook and Instagram pages, customer lists and consent records, and the content we created for you. Releasing them is free: within 7 business days after the agreement ends we complete every step within our control, and lodge any that depend on others (a domain registrar, a phone carrier, Google or Meta). Hands-on migration help beyond two hours is charged at the rate in your proposal. Our software, automations, templates and know-how stay with us.
Why don't you show prices?
Every business starts from a different place, so we price from your free audit. You'll get a written proposal with the exact monthly fee, what's included and what isn't, no obligation.
Are you local to me?
We're based in Sydney and work with businesses Australia-wide. Almost everything we do happens online, and you'll have one main contact by phone, email or video.
Do you use AI?
Yes, where it helps. We're a local marketing and AI automation agency: AI helps us draft, report and run follow-ups, and a person checks the work before you see it. You approve every post, and the wording of every message template, before anything goes out. Our optional AI receptionist is set up to tell callers at the start of each call that it's an AI assistant.
Do you do social media?
Yes. We plan and write Facebook and Instagram posts, edit short videos from footage you send, and schedule them once you approve. Your pages stay in your name.
Can you guarantee results?
No honest agency can guarantee rankings or leads. What we promise is the work in your written scope, clear reporting in dollars, and that you take what's yours if you leave.
Services
Which service should I start with?
Usually whichever plugs your biggest leak. For many businesses that's the Google profile and reviews, or a win-back campaign to past customers. The audit tells you.
Do you take a share of my ad spend?
No. Ad spend goes straight to Google or Meta on your own card. Our fee is separate and written into your proposal.
Do I get your automations and templates if I leave?
No. Our software, automations, templates and methods are how we deliver the service, and they stay with us. You take your accounts, customer data, consent records and the content we created for you.
Will you message my customers without asking me?
No. We only message people you have consent to contact under the Spam Act, and you approve every template first.
Data and privacy
Where is my data stored?
We use established software providers, some of which store data outside Australia. Our data handling page lists what we use and how we protect it.
Are calls recorded?
If you use our AI receptionist, calls are recorded and transcribed so you can review them. The first thing every caller hears is that they're speaking with an AI assistant, that the call is recorded and transcribed, and that their details go to the business and its service providers. The recording covers the whole call, including that message.
Free audit
Ready to find the money in your business?
We'll show you where enquiries are slipping away and what we'd fix first. Yours to keep, whether or not you work with us.